Terms & Conditions
Website: richacrystaljewellery.com
Business Name: Richa Crystal Jewellery
Email: richacrystal.official@gmail.com
Phone: 9735241636
Address: Bahara, Satpalsa, Mayureswar, Birbhum, West Bengal – 731234
Category: Jewellery
GST No.: 19AQOPM4720H1ZK
Effective Date: September 2, 2026
Welcome to richacrystaljewellery.com. These Terms & Conditions govern your access to and use of our website, products, services, and online shopping facilities. By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Please read these terms carefully before using our website or purchasing any product from us.
1. General Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws. If you do not agree with any part of these Terms & Conditions, please do not use our website or place an order.
We reserve the right to update, modify, or replace these Terms & Conditions at any time without prior notice. Any changes will become effective once published on this page. Customers are encouraged to review this page periodically.
2. Products and Product Information
We make reasonable efforts to ensure that product names, descriptions, images, prices, specifications, colours, sizes, and other information displayed on our website are accurate.
However, slight variations may occur due to:
- Screen and device display settings
- Lighting conditions during product photography
- Manufacturing or finishing variations
- Differences in material, colour, or texture
Jewellery products may have minor differences from the images shown on the website. Such variations do not necessarily constitute a product defect.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
3. Product Availability
All products listed on our website are subject to availability. We may limit the quantity of products that can be purchased by a customer.
If an ordered product becomes unavailable after the order has been placed, we will inform the customer and may cancel the affected order. In such cases, any eligible payment received for the unavailable product will be refunded according to our applicable refund procedure.
4. Pricing and Payment
All product prices displayed on the website are subject to change without prior notice.
Applicable taxes, shipping charges, discounts, promotional offers, or other fees may be added during checkout where applicable.
We accept the payment methods displayed on our website at the time of purchase. Customers are responsible for providing accurate payment and billing information.
We reserve the right to cancel an order where there is a pricing error, payment issue, suspected fraudulent activity, or other legitimate reason.
5. Order Placement and Confirmation
Placing an order on our website constitutes a request to purchase the selected products. An order confirmation may be sent to the email address or phone number provided by the customer.
We reserve the right to accept, reject, modify, or cancel any order at our discretion for legitimate business reasons, including product availability, incorrect pricing, incomplete customer information, or suspected fraudulent transactions.
Customers should carefully verify their shipping address, contact details, product selection, quantity, and other order information before completing checkout.
6. Shipping and Delivery
We aim to process and dispatch orders within the estimated processing time communicated on the website or during checkout.
Delivery timelines may vary depending on the customer's location, courier availability, weather conditions, public holidays, logistical disruptions, or other circumstances beyond our control.
Customers are responsible for providing a complete and accurate delivery address and reachable contact number.
If a package cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the parcel, or repeated delivery failure, additional shipping charges or other consequences may apply.
Delivery estimates are provided for guidance only and are not guaranteed unless specifically stated otherwise.
7. Returns, Refunds and Exchanges
Returns, refunds, and exchanges are subject to our applicable Return & Refund Policy.
Customers should review the Return & Refund Policy before placing an order. Products may need to meet specific eligibility conditions, including being unused, unworn, undamaged, and returned with original packaging and accessories where applicable.
Certain jewellery products may not be eligible for return or exchange for hygiene, customization, clearance, or other legitimate reasons. The applicable conditions will be communicated through our return policy or product information.
We reserve the right to reject returns that do not comply with the stated requirements.
8. Damaged or Incorrect Products
Customers should inspect their package promptly after delivery.
If you receive a damaged, defective, incomplete, or incorrect product, please contact us at richacrystal.official@gmail.com or 9735241636 as soon as possible.
We may request photographs, videos, packaging details, order information, or other evidence to investigate the issue.
Any resolution, including replacement, exchange, refund, or other remedy, will be provided according to our applicable policies and the circumstances of the case.
9. Jewellery Care
Jewellery should be handled and stored carefully. Exposure to water, perfumes, cosmetics, chemicals, sweat, moisture, or rough handling may affect the appearance or finish of certain jewellery products.
Customers are encouraged to follow any care instructions provided with the product.
Normal wear and tear, scratches, discolouration caused by improper care, accidental damage, or damage resulting from misuse may not be considered a manufacturing defect.
10. Intellectual Property
All content available on richacrystaljewellery.com, including logos, brand names, product images, photographs, graphics, designs, text, descriptions, videos, and website layouts, may be protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission.
Unauthorised use of our intellectual property may result in appropriate legal action.
11. User Information
Customers are responsible for providing accurate, complete, and current information while creating an account, placing an order, or contacting us.
You agree not to provide false, misleading, fraudulent, or unauthorised information.
We handle customer information in accordance with our Privacy Policy. By using our website, you acknowledge that you have reviewed our Privacy Policy.
12. Prohibited Activities
You agree not to use our website for unlawful or unauthorised purposes.
You must not:
- Attempt to interfere with website security or operation
- Use the website for fraudulent activities
- Provide false information
- Attempt unauthorised access to website systems
- Copy or misuse our content
- Use automated systems to collect website information without permission
- Engage in activities that may harm our business, website, employees, customers, or service providers
We reserve the right to restrict or terminate access where necessary.
13. Limitation of Liability
To the extent permitted by applicable law, Richa Crystal Jewellery shall not be responsible for indirect, incidental, special, or consequential losses arising from the use of our website or products.
We are not responsible for delays, interruptions, delivery failures, or service disruptions caused by circumstances beyond our reasonable control.
Nothing in these Terms & Conditions is intended to exclude any consumer rights or legal protections that cannot lawfully be excluded under applicable law.
14. Third-Party Services
Our website may use third-party services such as payment gateways, courier companies, hosting providers, analytics services, or other service providers.
Such third-party services may have their own terms and privacy policies. We are not responsible for the independent policies or practices of third-party providers.
15. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable in India.
Any dispute arising in connection with the website, products, or these Terms & Conditions shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business location, subject to applicable law.
16. Contact Us
If you have any questions, concerns, complaints, or requests regarding these Terms & Conditions, products, or orders, please contact us:
Richa Crystal Jewellery
Website: richacrystaljewellery.com
Email: richacrystal.official@gmail.com
Phone: 9735241636
Address: Bahara, Satpalsa, Mayureswar, Birbhum, West Bengal – 731234
GST No.: 19AQOPM4720H1ZK
By continuing to use richacrystaljewellery.com and placing an order, you acknowledge that you have read and agreed to these Terms & Conditions.