Privacy policy
Effective Date: September 2, 2026
Welcome to richacrystaljewellery.com. Your privacy is important to us, and we are committed to protecting the personal information you provide while using our website, browsing our jewellery collections, placing orders, or contacting us.
This Privacy Policy explains how richacrystaljewellery.com (“Website,” “we,” “us,” or “our”) collects, uses, stores, protects, and shares your information. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Business Information
Website: richacrystaljewellery.com
Email: richacrystal.official@gmail.com
Phone: 9735241636
Business Category: Jewellery
Address: Bahara, Satpalsa, Mayureswar, Birbhum, West Bengal – 731234
GST No.: 19AQOPM4720H1ZK
If you have questions regarding this Privacy Policy or the handling of your personal information, you may contact us using the details above.
2. Information We Collect
When you visit or use richacrystaljewellery.com, we may collect different types of information depending on how you interact with our Website.
A. Personal Information
When you create an account, place an order, contact us, subscribe to our communications, or otherwise interact with our services, we may collect information such as:
- Full name
- Billing address
- Shipping address
- Mobile phone number
- Email address
- Order details
- Payment-related information
- Communication preferences
- Information provided while contacting customer support
We only request information that is reasonably necessary to provide our products and services.
B. Payment Information
When you make a purchase, your payment may be processed through third-party payment service providers. Depending on the payment method you choose, these providers may collect and process payment information such as card, bank, UPI, or other transaction details.
We generally do not directly store complete credit card, debit card, or banking credentials on our own servers. Payment information is handled by the applicable payment gateway according to its own privacy and security policies.
C. Automatically Collected Information
When you visit our Website, certain technical information may automatically be collected, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referring website
- General website usage information
- Date and time of access
This information helps us understand how visitors use our Website and allows us to improve performance, security, and customer experience.
3. Cookies and Similar Technologies
richacrystaljewellery.com may use cookies and similar technologies to improve your browsing experience.
Cookies are small data files stored on your device that can help websites remember certain information about your visit.
We may use cookies for purposes such as:
- Keeping products in your shopping cart
- Remembering your preferences
- Maintaining login sessions
- Improving website functionality
- Understanding website traffic
- Measuring marketing performance
- Providing relevant advertisements
- Improving customer experience
You can configure your browser to reject or delete cookies. However, disabling certain cookies may affect some features or functionality of the Website.
4. How We Use Your Information
We may use collected information for legitimate business and service-related purposes, including:
- Processing and delivering your orders.
- Confirming your order and payment.
- Communicating with you about your purchases.
- Providing customer support.
- Responding to enquiries, complaints, or requests.
- Managing customer accounts.
- Improving our products, services, and Website.
- Detecting and preventing fraudulent or unauthorized activity.
- Maintaining Website security.
- Processing returns, refunds, exchanges, or cancellations.
- Sending service-related notifications.
- Sending promotional communications where permitted.
- Understanding customer preferences and Website usage.
- Complying with applicable legal and regulatory requirements.
We do not use your personal information for purposes that are materially different from those described in this Privacy Policy without appropriate notice where required.
5. Order and Delivery Information
When you place an order, we need certain information to successfully process and deliver your jewellery purchase.
This may include your name, telephone number, email address, shipping address, billing information, and order details.
Your shipping information may be shared with delivery and logistics partners when necessary to deliver your order. Such partners may use your information only for relevant delivery, tracking, communication, and related services.
6. Sharing of Personal Information
We value your privacy and do not sell your personal information to third parties.
However, we may share limited information with trusted third parties when necessary to operate our business or provide services to you.
These third parties may include:
- Payment processing providers
- Shipping and logistics companies
- Website hosting and technology providers
- E-commerce service providers
- Customer support providers
- Analytics and marketing service providers
- Fraud prevention and security providers
- Professional advisers where necessary
We expect service providers handling information on our behalf to use appropriate safeguards and to process information only for legitimate purposes.
We may also disclose information where required by law, legal process, government authorities, court orders, or to protect our rights, customers, Website, or business.
7. Marketing Communications
If you provide your contact information and consent where required, we may send you information about:
- New jewellery collections
- Special offers
- Discounts
- Promotional campaigns
- New product launches
- Seasonal sales
- Important Website updates
You may unsubscribe from promotional emails or communications at any time by following the available unsubscribe instructions or contacting us directly.
Please note that even if you opt out of promotional communications, we may still send essential transactional or service-related communications, such as order confirmations, shipping updates, payment notifications, or important account information.
8. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.
Security measures may include appropriate access controls, secure technologies, monitoring, and other safeguards appropriate to the nature of the information being handled.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
You are responsible for keeping your account credentials and personal login information confidential where applicable.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Completing transactions
- Providing customer services
- Maintaining business records
- Handling disputes
- Preventing fraud
- Complying with legal obligations
- Enforcing agreements
- Meeting accounting and taxation requirements
The retention period may vary depending on the type of information and the reason it was collected.
When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal obligations.
10. Third-Party Websites and Services
Our Website may contain links, integrations, payment options, social media features, advertisements, or other services operated by third parties.
If you click a third-party link or interact with an external service, you may be subject to that third party's privacy policy and terms.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
11. Analytics and Advertising
We may use analytics and advertising technologies to understand Website performance, customer behaviour, campaign effectiveness, and general shopping trends.
These services may collect information such as device information, browser information, pages visited, interactions, and other technical or usage data.
Where applicable, advertising platforms may use cookies or similar technologies to measure advertisements or show relevant promotions.
We do not intend to use these technologies to collect unnecessary sensitive personal information.
12. Children's Privacy
Our Website is intended for general consumers and is not specifically directed toward children.
We do not knowingly request or intentionally collect personal information from children in circumstances where such collection is prohibited by applicable law.
If a parent or legal guardian believes that a child has provided personal information to us without appropriate permission, they may contact us at richacrystal.official@gmail.com.
If we become aware that information was collected improperly, we will take reasonable steps to address the situation.
13. Your Privacy Choices
Depending on applicable law, you may have certain rights concerning your personal information.
These may include the ability to:
- Request information about personal data we hold about you.
- Request correction of inaccurate information.
- Request deletion of certain information.
- Withdraw consent where processing is based on consent.
- Opt out of promotional communications.
- Request information about how your data is used.
- Raise concerns regarding our handling of personal information.
Some requests may be subject to legal, contractual, security, or record-retention requirements.
To make a privacy-related request, please contact us using the information provided below.
14. Accuracy of Your Information
We rely on customers to provide accurate and up-to-date information.
Please ensure that your name, mobile number, email address, billing details, and delivery address are correct when placing an order.
Incorrect information may result in delivery delays, unsuccessful deliveries, communication problems, or other service issues.
If you discover that information you provided is incorrect, please contact us as soon as reasonably possible so that we can determine whether it can be updated.
15. Fraud Prevention and Security Monitoring
To protect customers and our business, we may use information to identify suspicious transactions, unauthorized account activity, fraudulent orders, payment abuse, or other security risks.
We may cooperate with payment providers, logistics providers, service providers, or appropriate authorities when investigating suspected fraud or unlawful activity.
Such actions are taken to protect our customers, Website, business operations, and payment systems.
16. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, Website features, legal requirements, technology, or privacy practices.
When changes are made, the updated version will be posted on this page with a revised effective date.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
Your continued use of the Website after an updated Privacy Policy is posted may constitute acceptance of the revised policy to the extent permitted by applicable law.
17. Contact Us
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the way your personal information is handled, please contact us.
richacrystaljewellery.com
Email: richacrystal.official@gmail.com
Phone: 9735241636
Address: Bahara, Satpalsa, Mayureswar, Birbhum, West Bengal – 731234
Business Category: Jewellery
GST No.: 19AQOPM4720H1ZK
We will make reasonable efforts to review and respond to privacy-related enquiries within an appropriate period.
18. Acceptance of This Privacy Policy
By accessing, browsing, or using richacrystaljewellery.com, you acknowledge that you have read and understood this Privacy Policy.