Refund policy
Effective Date: September 2, 2026
Welcome to richacrystaljewellery.com. This Return and Refund Policy explains the terms and conditions applicable to returns, exchanges, refunds, cancellations, and damaged or incorrect jewellery orders purchased through our website.
We aim to provide our customers with high-quality jewellery, accurate product information, secure packaging, and reliable delivery. However, we understand that there may be situations where you need to return or report an issue with your order. Our policy is designed to make the process clear and fair.
By placing an order on our website, you acknowledge that you have read and agreed to the terms outlined below.
1. About Our Store
Store Name: Richa Crystal Jewellery
Website: richacrystaljewellery.com
Email: richacrystal.official@gmail.com
Phone: 9735241636
Address: Bahara, Satpalsa, Mayureswar, Birbhum, West Bengal – 731234, India
Business Category: Jewellery
GSTIN: 19AQOPM4720H1ZK
For any return, refund, exchange, or order-related concern, customers may contact us using the email address or phone number mentioned above.
2. Return Eligibility
We accept returns only when the product meets the eligibility requirements described in this policy.
A product may generally be eligible for return when:
- The item received is damaged during transportation.
- The item received is defective or has a manufacturing issue.
- The wrong product has been delivered.
- The product received is materially different from the product ordered.
- The product has missing components or accessories that were included in the original order.
- The return request is submitted within the applicable return period specified by our store.
The jewellery must be returned in its original condition. Products that have been worn, altered, repaired, resized, polished, washed, scratched, damaged, or otherwise modified by the customer may not qualify for a return.
3. Return Period
Customers should contact us as soon as possible after receiving their order if there is any problem with the product.
For eligible products, a return request should generally be raised within 7 days of delivery.
Return requests submitted after the applicable return period may not be accepted unless the issue involves a verified defect or another exceptional circumstance approved by our customer support team.
The return period begins from the date the shipment is marked as delivered by the relevant courier or logistics provider.
4. Damaged Products
We take reasonable care when packing jewellery orders. Nevertheless, products may occasionally be damaged during transportation.
If you receive a damaged product, please contact us immediately and provide:
- Your order number.
- Your name and contact details.
- Clear photographs of the product.
- Photographs of the outer packaging.
- Photographs showing the shipping label.
- A short description of the damage.
- An unboxing video, if available.
For damage-related claims, an unboxing video can be particularly helpful in verifying the condition of the parcel when it was opened.
Customers should retain the original packaging until the issue has been reviewed and resolved.
After reviewing the information, we may approve a replacement, exchange, refund, or another suitable resolution depending on the circumstances.
5. Wrong Product Received
If you receive an item different from the product shown in your order confirmation, please contact our support team within the return period.
Please provide your order number and photographs of the product received.
After verification, we may arrange an appropriate resolution, which may include replacement with the correct item, exchange, or refund.
The incorrect item should remain unused and should be returned in its original packaging and condition unless our support team provides different instructions.
6. Defective Products
If a jewellery item has a manufacturing defect, please contact us within the applicable return period.
A defect must be verified by our team before a return or refund is approved.
Normal wear and tear, accidental damage, scratches caused after delivery, improper handling, exposure to chemicals, perfumes, cosmetics, water, excessive moisture, or modifications made by the customer may not be considered manufacturing defects.
Jewellery should always be handled carefully and stored according to the care instructions provided with the product, where applicable.
7. Non-Returnable Products
For hygiene, safety, customization, and product-specific reasons, certain products may not be eligible for return.
Returns may not be accepted for:
- Products that have been worn or used.
- Products damaged after delivery by the customer.
- Products that have been altered, resized, repaired, or modified.
- Products with missing tags, packaging, accessories, or components.
- Products showing signs of intentional or accidental damage.
- Products returned without prior approval.
- Customized or personalized jewellery, unless received damaged or defective.
- Products returned after the applicable return period.
- Products purchased during certain clearance or final-sale promotions where the product page clearly states that the item is non-returnable.
The final eligibility of a return will be determined after the product and supporting information have been reviewed.
8. Jewellery Condition for Returns
Because jewellery products can be sensitive to handling, all approved returns must meet the following conditions:
- The jewellery should be unused.
- The item should be in its original condition.
- Original packaging should be retained.
- Tags, labels, certificates, accessories, or other included items should be returned where applicable.
- The product should not have been exposed to perfume, cosmetics, chemicals, water, or other substances.
- There should be no signs of alteration, polishing, resizing, repair, or modification.
If a returned item does not meet these conditions, we reserve the right to reject the return or adjust the refund where appropriate.
9. Return Request Process
To request a return, contact us at:
Email: richacrystal.official@gmail.com
Phone: 9735241636
Please include the following information:
- Order number.
- Customer name.
- Registered phone number or email address.
- Product name.
- Reason for return.
- Clear photographs or videos where relevant.
- Any additional information requested by our support team.
Our team will review the request and inform you whether the return is approved.
Do not send a product back to us before receiving return instructions. Unauthorized returns may not be accepted or processed.
10. Return Shipping
For approved returns caused by an incorrect product, verified manufacturing defect, or damage during delivery, return shipping arrangements may be provided according to the circumstances of the case.
For other approved returns, the customer may be responsible for applicable return shipping costs.
Shipping charges already paid for an order may not always be refundable, particularly where the return is due to a change of mind or customer preference.
The exact shipping responsibility will be communicated by our support team after reviewing the return request.
11. Refund Policy
Once an approved returned product reaches us, it may be inspected to confirm that it satisfies the return conditions.
After successful inspection and approval, the applicable refund will be initiated.
Depending on the payment method and circumstances of the order, refunds may be processed to the original payment method or through another appropriate method communicated by our team.
Refund processing times may vary depending on the payment gateway, bank, card issuer, or other financial institution.
Customers should allow reasonable processing time after we initiate the refund.
12. Refund for Cash on Delivery Orders
For Cash on Delivery (COD) orders, the refund process may require additional information from the customer.
Where a refund is approved for a COD order, we may request valid bank account or other payment details necessary to process the refund.
Customers are responsible for providing accurate payment information.
We will not be responsible for delays or failed transfers caused by incorrect bank or payment information supplied by the customer.
13. Partial Refunds
In certain circumstances, a partial refund may be considered instead of a full refund.
This may apply where:
- A minor issue is confirmed but the product remains usable.
- Only part of an order is affected.
- Certain components are missing.
- A promotional or discount adjustment applies.
- The returned product does not fully satisfy the applicable return conditions.
Any partial refund will be determined after reviewing the individual case.
14. Order Cancellation
Customers may request cancellation before the order has been processed or shipped.
Once an order has been dispatched, cancellation may no longer be possible.
If a cancellation request is accepted before dispatch and payment has already been made, the applicable refund will be initiated according to our refund process.
For COD orders, cancellation requests should preferably be submitted before shipment.
Orders that have already been delivered cannot be treated as cancellations and must instead follow the applicable return policy.
15. Refused or Undelivered Shipments
If an order is returned to us because the customer refused delivery, provided an incorrect address, was repeatedly unavailable, or otherwise caused the shipment to become undeliverable, additional shipping or handling costs may apply.
For prepaid orders, any refund will be considered after the product is safely received and inspected.
The amount refunded may exclude shipping or other non-refundable charges where applicable.
Repeated refusal of COD orders may result in restrictions on future COD availability.
16. Exchange Policy
Where available, eligible products may be exchanged for another product of similar value, subject to stock availability.
If the replacement product has a higher price, the customer may be required to pay the applicable difference.
If the replacement product has a lower price, the difference may be handled according to our refund or exchange procedure.
Exchange requests must satisfy the same product-condition requirements applicable to returns.
17. Sale and Promotional Products
Products purchased during special promotions, discounts, clearance sales, or limited-time offers may have different return conditions.
If an item is marked as Final Sale, Non-Returnable, or otherwise identified as not eligible for return on the product or promotion page, it may not be returned except where required due to a verified defect, damage, or incorrect product delivery.
Customers are encouraged to review product-specific terms before completing an order.
18. Product Appearance and Minor Variations
Jewellery may sometimes appear slightly different from photographs displayed on the website because of lighting conditions, photography, screen settings, manufacturing processes, or natural variations in materials.
Minor differences in colour, texture, finish, size perception, or appearance that do not constitute a material defect may not qualify for a return.
Customers should review product descriptions, measurements, images, and specifications carefully before purchasing.
19. Refund Rejection
A return or refund request may be rejected if:
- The request is submitted after the applicable return period.
- The product shows signs of use.
- The product has been damaged after delivery.
- The item has been altered or repaired.
- Original packaging or important components are missing.
- The returned product does not match the product originally shipped.
- The customer fails to provide requested information needed for verification.
- The return was sent without authorization.
- The product is specifically identified as non-returnable.
Any decision will be made after considering the available information and circumstances of the case.
20. Fraud Prevention and Verification
To protect customers and our business from fraudulent return claims, we may conduct reasonable verification before approving a return or refund.
This may include reviewing order records, photographs, videos, shipping information, packaging, product condition, and return shipment details.
We reserve the right to take appropriate action against fraudulent, abusive, or repeated misuse of the return and refund process.
21. Return Shipment Packaging
Customers should package approved return items carefully to prevent damage during transportation.
We recommend using the original packaging wherever possible and ensuring that the jewellery is adequately protected.
We are not responsible for damage caused by inadequate packaging during a customer-arranged return shipment.
22. Refund Processing Time
After an approved return has been received and inspected, we will initiate the applicable refund within a reasonable processing period.
The time taken for the refunded amount to appear in the customer's account depends on the payment provider, bank, card issuer, UPI service, or other financial institution.
Accordingly, the date on which the refund is initiated by us and the date on which the customer receives the funds may be different.
23. Contact Us
If you have any questions about returns, refunds, exchanges, damaged products, or cancellations, please contact our customer support team.
Richa Crystal Jewellery
Website: richacrystaljewellery.com
Email: richacrystal.official@gmail.com
Phone: 9735241636
Address: Bahara, Satpalsa, Mayureswar, Birbhum, West Bengal – 731234, India
GSTIN: 19AQOPM4720H1ZK
When contacting us, please keep your order number available so that we can assist you more efficiently.
24. Policy Updates
We reserve the right to modify, update, or amend this Return and Refund Policy from time to time to reflect changes in our business practices, products, services, legal requirements, or operational procedures.
Any updated version will be published on this page with the revised effective date.
Customers should review the policy applicable at the time of placing their order.
25. Acceptance of This Policy
By purchasing products from richacrystaljewellery.com, you acknowledge that you have reviewed and understood this Return and Refund Policy.
We encourage customers to carefully review product information and return conditions before placing an order.
Our goal is to provide a transparent shopping experience and resolve genuine product-related concerns fairly and efficiently.
Thank you for choosing Richa Crystal Jewellery.