Terms of service
Website: richacrystaljewellery.com
Business Name: Richa Crystal Jewellery
Category: Jewellery
Email: richacrystal.official@gmail.com
Phone: 9735241636
Address: Bahara, Satpalsa, Mayureswar, Birbhum, West Bengal – 731234, India
GST No.: 19AQOPM4720H1ZK
Last Updated: September 2, 2026
Welcome to richacrystaljewellery.com. These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of our website, products, services, content, and online shopping facilities.
By visiting our website, browsing our products, creating an account, placing an order, or purchasing any product from us, you acknowledge that you have read, understood, and agreed to these Terms of Service. If you do not agree with any part of these Terms, please do not use our website or purchase our products.
We recommend that you read these Terms carefully before placing an order.
1. About Our Store
richacrystaljewellery.com is an online jewellery store offering jewellery products and related accessories to customers in India. We aim to provide attractive, quality-focused jewellery products at reasonable prices while maintaining a convenient online shopping experience.
All products displayed on our website are subject to availability. We reserve the right to modify, discontinue, replace, or update products, designs, prices, descriptions, and other information at any time without prior notice.
2. Eligibility to Use the Website
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws.
If you are under the applicable legal age to enter into a contract, you should use this website only with the involvement and supervision of a parent or legal guardian.
You are responsible for ensuring that the information you provide while shopping or placing an order is accurate, complete, and up to date.
3. Website Information
We make reasonable efforts to ensure that the information presented on our website is accurate and current. However, occasional errors may occur in product descriptions, prices, photographs, specifications, availability, or other information.
Product images are provided for representation purposes. Due to photography, lighting conditions, screen settings, manufacturing variations, and differences between devices, the actual product may appear slightly different from the image shown online.
We reserve the right to correct typographical, pricing, description, or other errors at any time.
4. Product Availability
All jewellery products are subject to availability.
Adding a product to your cart does not guarantee that the product will remain available until checkout or payment is completed.
If a product becomes unavailable after you place an order, we may contact you regarding the order and provide an appropriate resolution, which may include cancellation and refund where applicable.
We also reserve the right to limit the quantity of products that may be purchased by a customer.
5. Product Pricing
All product prices displayed on our website are listed in Indian Rupees (INR), unless otherwise stated.
Prices may change from time to time due to business requirements, promotional campaigns, supplier pricing, taxes, shipping costs, or other factors.
We reserve the right to modify product prices without prior notice.
If an incorrect price is displayed due to a technical or human error, we reserve the right to cancel the affected order and provide a refund of any amount already paid for that order, where applicable.
Any applicable shipping charges, taxes, or additional fees will be displayed during the checkout process where applicable.
6. Orders and Order Acceptance
When you place an order through our website, you are making a request to purchase the selected products.
After receiving your order, we may send an order confirmation through email, phone, SMS, WhatsApp, or another available communication method.
An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to review, accept, reject, or cancel an order for legitimate reasons, including product availability, incorrect pricing, suspicious activity, incomplete customer information, delivery limitations, or suspected fraudulent transactions.
If we cancel an order for which payment has already been received, the applicable amount will be refunded according to our refund procedures.
7. Customer Information
Customers are responsible for providing correct information when placing an order.
This may include:
- Full name
- Mobile number
- Email address
- Complete delivery address
- Pin code
- Payment information where applicable
- Other information necessary to process and deliver the order
We are not responsible for delivery delays, failed deliveries, or additional costs caused by incorrect, incomplete, or inaccurate information supplied by the customer.
If you discover an error in your order information, please contact us as soon as possible at richacrystal.official@gmail.com or 9735241636.
8. Payment Terms
We may provide one or more payment options, including online payment methods and Cash on Delivery (COD), depending on availability.
Customers must provide valid information when completing a payment.
For online payments, transactions may be processed through third-party payment service providers. We do not directly control the technical operation of external payment gateways.
For COD orders, the customer agrees to pay the applicable order amount to the delivery agent at the time of delivery.
We reserve the right to restrict or refuse COD availability for certain locations, customers, products, order values, or circumstances.
9. Shipping and Delivery
We aim to process and dispatch confirmed orders within a reasonable period. Delivery time may vary depending on the customer's location, courier service, product availability, weather conditions, holidays, transportation disruptions, and other circumstances beyond our reasonable control.
Delivery estimates are not guaranteed unless expressly stated otherwise.
Customers should ensure that someone is available to receive the package at the provided delivery address.
If a delivery attempt fails because the customer is unavailable, provides an incorrect address, refuses delivery, or does not respond to the courier, additional delivery attempts or charges may apply where permitted.
Once an order has been handed over to the courier, delays caused by the courier or circumstances outside our reasonable control may not be directly attributable to us.
10. Cancellation of Orders
Customers may request cancellation of an order by contacting us as soon as possible after placing the order.
Cancellation requests may not be accepted if the order has already been processed, packed, shipped, or handed over to the courier.
If an eligible prepaid order is successfully cancelled, the applicable refund will be processed according to our refund procedures and the payment provider's processing timelines.
For COD orders, cancellation may be subject to order status and processing stage.
11. Returns, Exchanges, and Refunds
Our return, exchange, and refund procedures are governed by our separate Return & Refund Policy.
Customers should carefully review the applicable policy before purchasing a product.
Where a return is permitted, customers may be required to provide order details, photographs, videos, packaging information, or other evidence to help us evaluate the request.
Returned products must generally be unused, undamaged, and in the required original condition, packaging, tags, and accessories, subject to the specific terms of our Return & Refund Policy.
We reserve the right to reject a return or refund request that does not meet the applicable eligibility requirements.
12. Jewellery Care and Usage
Jewellery products should be handled and stored appropriately to maintain their appearance and condition.
Customers should follow any care instructions supplied with the product.
Where applicable, jewellery should be protected from excessive moisture, perfumes, cosmetics, chemicals, sweat, abrasive surfaces, and prolonged exposure to unsuitable environmental conditions.
Normal wear, scratches, tarnishing, discoloration, damage caused by improper use, accidental damage, or failure to follow care instructions may not qualify as a manufacturing defect or eligible return.
13. Intellectual Property
All content available on richacrystaljewellery.com, including but not limited to:
- Logos
- Brand names
- Product photographs
- Product descriptions
- Graphics
- Website designs
- Text
- Icons
- Videos
- Layouts
- Images
- Marketing materials
may be owned by or licensed to us and may be protected under applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, publish, sell, transmit, or commercially exploit our website content without prior written permission.
Unauthorised use of our intellectual property may result in appropriate legal action.
14. Prohibited Activities
While using our website, you agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorised access to our website, servers, systems, or databases.
- Submit false or misleading information.
- Place fraudulent or intentionally abusive orders.
- Use stolen payment information.
- Interfere with the operation or security of the website.
- Upload harmful software, viruses, or malicious code.
- Copy or reproduce our website content without permission.
- Scrape, harvest, or systematically collect website information for unauthorised purposes.
- Use our website to violate any applicable law or regulation.
We reserve the right to restrict or terminate access to customers who violate these Terms.
15. Third-Party Services and Links
Our website may use third-party services, including payment processors, courier companies, analytics services, advertising platforms, and other service providers.
We may also provide links to third-party websites for convenience.
We do not necessarily control or endorse third-party websites or services. Their use may be subject to their own terms, conditions, and privacy policies.
We are not responsible for the content, availability, security, or practices of third-party websites.
16. Website Availability
We attempt to keep our website available and functional; however, we do not guarantee uninterrupted or error-free access.
The website may occasionally become unavailable because of maintenance, technical problems, server issues, internet disruptions, security incidents, updates, or circumstances beyond our reasonable control.
We reserve the right to modify, suspend, or discontinue any portion of the website without prior notice.
17. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.
We are not responsible for losses caused by events outside our reasonable control, including courier delays, natural disasters, technical failures, network interruptions, strikes, governmental restrictions, or other force majeure circumstances.
Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.
18. Indemnification
You agree to indemnify and hold harmless Richa Crystal Jewellery, its owners, representatives, employees, service providers, and associated parties from claims, losses, liabilities, damages, costs, or expenses arising from your misuse of the website, violation of these Terms, fraudulent activity, or violation of applicable law.
19. Privacy
Your use of our website may involve the collection and processing of personal information.
We handle customer information in accordance with our Privacy Policy. By using our website, you acknowledge that you have reviewed our Privacy Policy and understand how information may be collected, used, stored, and processed.
20. Changes to These Terms
We may update or modify these Terms of Service from time to time to reflect changes in our business practices, products, services, legal requirements, or website functionality.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.
21. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute relating to these Terms, our website, products, or services shall be subject to the jurisdiction of the appropriate courts having jurisdiction over the business location, subject to applicable law.
22. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable where legally permitted.
The remaining provisions shall continue to remain valid and effective.
23. Entire Agreement
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable website policies, constitute the general agreement governing your use of our website and purchase of our products.
Any failure by us to enforce a particular provision does not constitute a permanent waiver of our right to enforce that provision in the future.
24. Contact Us
If you have questions regarding these Terms of Service, an order, product information, cancellation, return, refund, or any other matter relating to our website, please contact us.
Richa Crystal Jewellery
Website: richacrystaljewellery.com
Email: richacrystal.official@gmail.com
Phone: 9735241636
Address: Bahara, Satpalsa, Mayureswar, Birbhum, West Bengal – 731234, India
GST No.: 19AQOPM4720H1ZK
We encourage customers to contact us before taking any action regarding an order if they are uncertain about our policies or procedures.
25. Customer Acknowledgement
By accessing richacrystaljewellery.com, placing an order, or purchasing any product from our store, you confirm that you have read and understood these Terms of Service and agree to comply with them.
Thank you for choosing Richa Crystal Jewellery. We appreciate your trust and look forward to providing you with a convenient and reliable jewellery shopping experience.