Shipping policy
Effective Date: September 2, 2026
Welcome to richacrystaljewellery.com. We are committed to providing a smooth, reliable, and convenient shopping experience for all our customers. This Shipping Policy explains how we process, pack, dispatch, and deliver jewellery orders placed through our website.
Business Name: Richa Crystal Jewellery
Website: richacrystaljewellery.com
Email: richacrystal.official@gmail.com
Phone: 9735241636
Business Address: Bahara, Satpalsa, Mayureswar, Birbhum, West Bengal – 731234, India
Business Category: Jewellery
GST No.: 19AQOPM4720H1ZK
By placing an order on our website, you acknowledge and agree to the shipping terms described in this policy.
1. Order Processing
Once you successfully place an order on richacrystaljewellery.com, our team will begin processing it as soon as possible.
Orders are generally processed within 1–3 business days after successful order confirmation and payment verification. Orders placed on weekends, public holidays, or during special promotional periods may require additional processing time.
For Cash on Delivery (COD) orders, we may contact you by phone or other available communication methods to verify your order before dispatch. Orders that cannot be verified may be cancelled.
Processing time and delivery time are separate. The estimated delivery period begins after the order has been processed and handed over to the shipping carrier.
2. Shipping Availability
We currently aim to provide delivery services across most serviceable locations in India.
Delivery availability depends on the serviceability of the customer's PIN code and the courier network operating in that area. Certain remote locations, restricted areas, islands, or locations with limited courier access may require additional delivery time or may not be serviceable.
If your PIN code is not serviceable, we may contact you to discuss the available options.
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat number
- Street/Locality
- Village/Town/City
- District
- State
- PIN code
- Valid mobile number
Any delay caused by an incorrect, incomplete, or inaccurate address may not be considered a shipping delay caused by us.
3. Estimated Delivery Time
After your order has been processed and dispatched, the estimated delivery time is generally:
Metro & Major Cities: Approximately 3–7 business days
Other Locations: Approximately 5–10 business days
Remote/Rural Locations: Approximately 7–14 business days
These are estimated timelines and are not guaranteed delivery dates.
Delivery may take longer because of weather conditions, public holidays, festivals, courier delays, transportation disruptions, high order volumes, natural events, or other circumstances outside our reasonable control.
During major sales, festive seasons, or promotional campaigns, processing and delivery may take additional time.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on:
- Delivery location
- Order value
- Product type
- Courier service
- Promotional offers
- Shipping method available for the destination
From time to time, we may offer free shipping promotions or other shipping-related offers. Such offers may be subject to specific terms and conditions.
Customers should review the final order summary before placing an order to confirm the applicable shipping charges.
5. Order Dispatch
After your order has been successfully processed, packed, and verified, it will be handed over to an appropriate courier or logistics partner.
Once the package has been dispatched, customers may receive shipping information through the contact details provided at checkout, where tracking information is available.
A tracking number may take some time to become active after the parcel is handed over to the courier. Customers are requested to allow reasonable time for the courier's tracking system to update.
6. Order Tracking
When tracking information is available, customers may use the provided tracking number to monitor the progress of their shipment.
Tracking updates may include information such as:
- Order picked up
- Shipment in transit
- Shipment reached destination hub
- Out for delivery
- Delivered
- Delivery attempt failed
Please understand that courier tracking information is generated and updated by the logistics provider. We cannot guarantee that every tracking update will appear immediately.
If your tracking information has not changed for a reasonable period, you may contact us at richacrystal.official@gmail.com or call 9735241636 for assistance.
7. Delivery Attempts
Our courier partners generally make delivery attempts at the address provided by the customer.
If the recipient is unavailable, the courier may make another delivery attempt depending on its operational policy.
Customers should ensure that someone is available to receive the parcel whenever possible.
A shipment may be returned to us if:
- The recipient is unavailable after repeated attempts
- The address is incorrect or incomplete
- The customer refuses to accept the parcel
- The customer is unreachable
- The PIN code is not serviceable
- Delivery cannot be completed for reasons attributable to the recipient
If an order is returned because of an incorrect address, refusal, or repeated unsuccessful delivery attempts, additional shipping charges may apply if the customer requests re-dispatch.
8. Cash on Delivery Orders
If Cash on Delivery is available for your location and order, customers may select COD during checkout.
For COD orders, the customer must pay the applicable amount directly to the authorized delivery agent at the time of delivery.
Customers should ensure that the required payment amount is available when the parcel arrives.
We reserve the right to verify COD orders before dispatch. We may contact the customer through the registered phone number to confirm the order.
Repeated COD refusals or suspicious order activity may result in restrictions on future COD purchases.
9. Jewellery Packaging
Jewellery products require careful handling during transportation. We take reasonable steps to package products securely before dispatch.
Depending on the product, packaging may include suitable protective materials designed to reduce the possibility of damage during normal transportation.
Customers are advised to inspect the outer package at the time of delivery.
If the package appears visibly damaged, opened, tampered with, or significantly compromised, customers should, where possible, record an unboxing video and contact us promptly.
An unboxing video can help us investigate shipping-related damage or discrepancies more efficiently.
10. Damaged or Tampered Shipments
We take reasonable care when packing jewellery orders. However, parcels may occasionally experience damage during transportation.
If you receive a package that appears damaged or tampered with, please contact us as soon as possible.
For faster investigation, customers should provide:
- Order number
- Customer name
- Registered mobile number
- Photographs of the outer packaging
- Photographs of the product
- A clear description of the issue
- Unboxing video, if available
Please do not throw away the original packaging until the matter has been resolved.
Any claim relating to damaged or missing items may be subject to verification by our team and/or the logistics provider.
11. Wrong or Missing Product
If you receive a product that is different from what you ordered, or if an item appears to be missing from your shipment, please contact us promptly.
Customers should provide the order number and relevant photographs or video evidence so that our team can investigate the issue.
After verification, we may provide an appropriate resolution in accordance with our applicable return, replacement, or refund terms.
Customers are advised to check the contents of the parcel carefully before disposing of any packaging.
12. Delayed Shipments
Although we work to process and dispatch orders promptly, delivery is performed by third-party logistics providers and may sometimes be delayed.
Possible causes of delay include:
- Severe weather
- Floods or natural disasters
- Transportation disruptions
- Public holidays
- Festival-related courier congestion
- High shipping volumes
- Incorrect address information
- Local restrictions
- Operational issues at courier hubs
- Remote-area delivery limitations
- Unforeseen circumstances
If your order is delayed beyond the estimated delivery period, please contact us so that we can help check the shipment status.
A delay does not automatically qualify an order for cancellation, refund, or compensation.
13. Incorrect Shipping Address
Customers are responsible for providing accurate delivery information during checkout.
If you notice that your shipping address is incorrect, contact us as soon as possible at richacrystal.official@gmail.com or 9735241636.
We will try to update the address if the order has not yet been dispatched. However, once an order has been shipped, changing the delivery address may not be possible.
If the courier returns the parcel because of an incorrect or incomplete address, re-shipping may be possible subject to applicable shipping charges and product availability.
14. Multiple Products in One Order
If an order contains multiple products, we generally try to ship them together whenever practical.
However, depending on product availability, warehouse processing, packaging requirements, or logistics considerations, an order may occasionally be shipped in multiple packages.
If your order is delivered in separate shipments, you may receive different tracking information for each package.
15. Delivery During Festivals and Sales
During major Indian festivals, promotional campaigns, special sales, and other high-demand periods, courier networks may experience increased volumes.
As a result, order processing or delivery may take longer than the standard estimated timeframe.
We recommend placing orders in advance if you need jewellery for a specific occasion, celebration, wedding, festival, or event.
We cannot guarantee delivery by a specific date unless a specific guaranteed delivery service has been expressly offered and confirmed.
16. Non-Delivery
If the courier tracking status indicates that a shipment has been delivered but you have not received it, please contact us as soon as possible.
We may need to coordinate with the courier partner to investigate the delivery status.
Customers should provide their order number, registered mobile number, and any relevant information that may help us investigate the issue.
Investigation timelines may depend on the courier provider.
17. Shipping Policy and Returns
Shipping terms are separate from our return and refund terms.
A product being shipped successfully does not automatically mean that it is eligible for return or refund. Return and refund eligibility depends on the applicable terms and conditions of the product and order.
Customers should review our Return & Refund Policy before making a purchase.
18. Contact Us About Shipping
If you have any questions regarding order processing, dispatch, tracking, delivery delays, or shipping-related concerns, please contact us using the information below:
Richa Crystal Jewellery
Website: richacrystaljewellery.com
Email: richacrystal.official@gmail.com
Phone: 9735241636
Address: Bahara, Satpalsa, Mayureswar, Birbhum, West Bengal – 731234, India
GST No.: 19AQOPM4720H1ZK
When contacting us about an order, please include your order number and registered contact details so that we can assist you more efficiently.
19. Changes to This Shipping Policy
We reserve the right to modify, update, or revise this Shipping Policy at any time without prior notice.
Changes may be made because of changes in our business operations, courier services, shipping charges, legal requirements, website functionality, or other operational considerations.
The updated policy will be published on this page with the revised effective date.
Customers are encouraged to review this page periodically to stay informed about our current shipping practices.
20. Customer Responsibility
By placing an order through richacrystaljewellery.com, customers acknowledge that they have provided accurate delivery information and agree to cooperate with the delivery process.
Customers should:
- Provide a valid and complete shipping address.
- Provide an active mobile number.
- Be available to receive the shipment.
- Track the order when tracking information is provided.
- Accept legitimate orders placed by them.
- Inspect the package upon delivery.
- Contact us promptly regarding shipping problems.
- Keep the original packaging when reporting damage or discrepancies.
We will make reasonable efforts to provide a reliable shipping experience, but delivery times may be affected by circumstances outside our control.
21. Final Shipping Terms
Our goal is to ensure that every jewellery order is processed carefully and delivered as safely and efficiently as reasonably possible.
Estimated delivery times are provided for guidance and may vary depending on the destination and circumstances affecting the courier network. Shipping charges, where applicable, will be shown before order completion.
By using richacrystaljewellery.com and placing an order, you acknowledge that you have read, understood, and accepted this Shipping Policy.
For any shipping-related assistance, please contact:
Email: richacrystal.official@gmail.com
Phone: 9735241636
We appreciate your trust in Richa Crystal Jewellery and thank you for choosing us for your jewellery purchases.