Contact information
Welcome to Richa Crystal Jewellery, your trusted destination for elegant, stylish, and beautifully designed jewellery. We are committed to providing our customers with quality jewellery, a smooth shopping experience, and dependable customer support.
Whether you have a question about a product, need assistance placing an order, want to know about delivery, or need help after receiving your purchase, our customer support team is here to assist you.
We value every customer and believe that clear communication is an important part of a great shopping experience. If you have any questions, concerns, suggestions, or feedback, please feel free to contact us using the information provided below.
Store Information
Store Name: Richa Crystal Jewellery
Website: richacrystaljewellery.com
Business Category: Jewellery
Email: richacrystal.official@gmail.com
Phone: 9735241636
GST Number: 19AQOPM4720H1ZK
Business Address
Richa Crystal Jewellery
Bahara, Satpalsa,
Mayureswar, Birbhum,
West Bengal, India
PIN Code: 731234
Customer Support
At Richacrystal Jewellery, we understand that customers may need assistance before, during, or after placing an order. Our customer support is available to help you with general queries related to our products and services.
You can contact us regarding:
- Product information
- Product availability
- Jewellery details
- Size and design-related questions
- Order-related queries
- Order confirmation
- Order tracking
- Shipping and delivery
- Cash on Delivery-related questions
- Payment-related concerns
- Return and refund queries
- Exchange-related questions
- Damaged or incorrect products
- Website-related assistance
- General feedback and suggestions
When contacting us about an existing order, please keep your order number, registered mobile number, and order details ready. This helps us identify your order quickly and provide you with appropriate assistance.
Contact Us by Email
For detailed enquiries, you can contact our customer support team by email:
Email: richacrystal.official@gmail.com
Email is suitable for enquiries that may require additional information or documentation. When sending an email regarding an order, we recommend mentioning your order number in the subject line or message.
For example, you may include:
- Your full name
- Order number
- Registered mobile number
- Product name
- Date of purchase
- Description of your concern
- Relevant photographs, if required
Providing complete information helps us understand your request and respond more efficiently.
We aim to review customer enquiries as quickly as reasonably possible. Response times may vary depending on the nature and volume of enquiries.
Contact Us by Phone
For customer assistance, you can contact us at:
Phone: 9735241636
Our phone support can assist customers with general questions regarding products, orders, delivery, and other store-related matters.
Please keep your order details available when calling about an existing order. For your security, never share sensitive information such as passwords, OTPs, card PINs, CVV numbers, or banking passwords with anyone claiming to represent our store.
Visit Our Business Address
Our business address is:
Richa Crystal Jewellery
Bahara, Satpalsa,
Mayureswar, Birbhum,
West Bengal – 731234, India
For enquiries related to visiting the business address, customers are encouraged to contact us in advance to confirm availability and suitable visiting arrangements.
Our physical business address is provided for official correspondence and business-related communication.
Product Enquiries
Jewellery is a personal purchase, and we understand that customers may want to know more about a product before placing an order.
If you need additional information about a jewellery item available on our website, please contact us before placing your order whenever possible.
Depending on the product, you may ask about:
- Product design
- Materials used
- Colour and finish
- Available sizes
- Product dimensions
- Product variations
- Care instructions
- Availability
- Packaging
- Delivery information
Our team will make reasonable efforts to provide accurate information based on the product details available at the time of enquiry.
Please note that product colours may appear slightly different depending on the customer's device, screen settings, lighting conditions, and photography.
Order Support
If you have already placed an order with Richa Crystal Jewellery and require assistance, please contact us with your order number.
Our team can help with general order-related enquiries such as:
- Order confirmation
- Order status
- Shipping status
- Delivery-related concerns
- Address-related questions
- Product-related concerns
- Cancellation enquiries
- Return or refund enquiries
For faster assistance, always provide the correct order number and contact information associated with your purchase.
Once an order has been dispatched, certain changes or cancellation requests may not be possible. Customers should therefore contact us as soon as possible if they need assistance with an order.
Shipping and Delivery Enquiries
We work to process and dispatch orders according to our applicable shipping procedures. Delivery times may vary depending on the destination, courier availability, public holidays, weather conditions, regional restrictions, and other circumstances beyond our direct control.
If your order appears to be delayed or you have concerns regarding delivery, please contact our customer support team.
When contacting us about delivery, please provide:
Order Number:
Customer Name:
Registered Phone Number:
Delivery Location:
Tracking Information, if available:
This information can help us investigate your enquiry more efficiently.
Return, Refund and Exchange Assistance
If you have received a product and believe that it is damaged, defective, incorrect, or otherwise eligible for return or refund under our applicable policy, please contact us as soon as possible.
Please do not send products back without first contacting our customer support team and receiving appropriate instructions.
Depending on the situation, we may request information such as:
- Order number
- Product name
- Description of the issue
- Photographs or videos of the received product
- Packaging photographs
- Shipping label details
All return, refund, and exchange requests are subject to the terms and conditions of our applicable store policies.
For the most accurate information, customers should review the relevant Return & Refund Policy before submitting a request.
Damaged or Incorrect Product
We take reasonable care in processing customer orders. However, if you receive a product that appears damaged during transit or differs from the product you ordered, please contact us promptly.
We recommend keeping the original product packaging, shipping label, and received item until the matter has been reviewed.
Photographs or videos may be requested to help us understand and evaluate the issue.
Our team will review the information provided and communicate the next appropriate steps according to our applicable policies.
Payment-Related Assistance
If you experience difficulties while completing an online payment or have questions about the payment process, you can contact our customer support team.
Please remember that Richa Crystal Jewellery will never require you to disclose confidential banking information, card PINs, CVV numbers, passwords, or OTPs through email, phone, or chat.
For your safety, only provide the information necessary to identify your order or enquiry.
Customer Feedback
Your feedback is valuable to us. We welcome suggestions, comments, and experiences that can help us improve our products, website, customer service, packaging, and overall shopping experience.
If you have a suggestion or would like to share your experience with Richa Crystal Jewellery, please contact us through email or phone.
We appreciate constructive feedback and use customer feedback wherever reasonably possible to improve our services.
Business & GST Information
For transparency, our business details are provided below:
Business Name: Richa Crystal Jewellery
Business Category: Jewellery
GST Number: 19AQOPM4720H1ZK
Registered Business Address: Bahara, Satpalsa, Mayureswar, Birbhum, West Bengal – 731234
Customer Support Phone: 9735241636
Customer Support Email: richacrystal.official@gmail.com
Customers requiring information related to an order, invoice, or general business enquiry may contact us using the details above.
Before Contacting Us
To help us resolve your enquiry quickly, please make sure you provide accurate and complete information.
For order-related enquiries, include your:
- Full Name
- Order Number
- Registered Phone Number
- Product Name
- Date of Order
- Description of the Issue
- Photographs or other relevant information, if requested
Please avoid sending unnecessary sensitive or confidential information.
Our Commitment to Customers
At Richa Crystal Jewellery, our goal is to make jewellery shopping convenient, transparent, and enjoyable. We believe customers deserve clear product information, dependable communication, and appropriate support throughout their shopping journey.
From browsing our jewellery collections to placing an order and receiving your purchase, we aim to provide a positive customer experience.
If something does not go as expected, please reach out to us. Our support team will review your concern and make reasonable efforts to assist you according to our applicable policies and procedures.
Contact Details at a Glance
Richa Crystal Jewellery
Website: richacrystaljewellery.com
Email: richacrystal.official@gmail.com
Phone: 9735241636
Address:
Bahara, Satpalsa, Mayureswar,
Birbhum, West Bengal, India
PIN Code: 731234
Category: Jewellery
GST No.: 19AQOPM4720H1ZK
Get in Touch With Us
Have a question about our jewellery, an existing order, shipping, returns, or anything else related to our store?
We are happy to hear from you.
Email us: richacrystal.official@gmail.com
Call us: 9735241636
Business Address: Bahara, Satpalsa, Mayureswar, Birbhum, West Bengal – 731234
Thank you for choosing Richa Crystal Jewellery. We appreciate your trust and look forward to serving you with beautiful jewellery and a reliable shopping experience.
Richa Crystal Jewellery – Elegant Choices, Beautiful Moments.